Privacy Policy
Last Updated: May 15, 2026
At MyApartmentChef, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, share, and safeguard your information when you use our mobile application and website ("Platform").
By using MyApartmentChef, you consent to the practices described in this policy. If you do not agree, please do not use our services.
1. Information We Collect
We collect the following types of information:
A. Information You Provide
- Account details: Name, phone number, email ID, apartment name, tower/block, flat number
- Profile information (for chefs): FSSAI certificate, Aadhaar details, kitchen photos, signature dishes, pricing, availability
- Order and request details: Food preferences, custom food requests, delivery instructions
- Payment information (processed securely through third-party gateways)
- Reviews, ratings, and feedback
B. Automatically Collected Information
- Device information (IP address, device ID, operating system, app version)
- Usage data (orders placed, requests made, time spent on the app)
- Location data (only within the apartment complex for delivery coordination)
C. Information from Third Parties
- Payment verification and transaction details from our payment partners
2. How We Use Your Information
We use your information to:
- Create and manage your account
- Process orders and custom food requests
- Connect residents with home chefs in the same apartment complex
- Facilitate in-complex delivery or pickup
- Verify chef credentials (FSSAI, background checks)
- Improve our services and personalize your experience
- Send important notifications (order status, offers, updates)
- Prevent fraud and ensure platform safety
- Comply with legal and regulatory requirements
3. How We Share Your Information
We share your information only in the following cases:
- With Chefs / Residents: When you place an order or request food, necessary details (name, flat number, contact, order details) are shared with the selected chef (and vice versa).
- Service Providers: With trusted third parties for payment processing, cloud hosting, analytics, and customer support.
- Legal Requirements: When required by law, court order, or government authority (including under the Digital Personal Data Protection Act, 2023).
- Business Transfers: In case of merger, acquisition, or sale of assets.
4. Data Security
We use industry-standard security measures (encryption, secure servers, access controls) to protect your data. However, no method of transmission over the internet is 100% secure. We continuously work to keep your information safe.
5. Data Retention
We retain your personal data only as long as necessary to provide our services or as required by law. You may request deletion of your account and data at any time (subject to legal obligations).
6. Your Rights (Under DPDP Act, 2023)
You have the right to:
- Access, update, or correct your personal data
- Withdraw consent (where applicable)
- Request deletion of your data
- Opt out of non-essential communications
To exercise any of these rights, please email us at support@myapartmentchef.com
7. Cookies and Tracking
We use cookies and similar technologies to enhance your experience, remember your preferences, and analyze app usage. You can manage cookie preferences through your device settings.
8. Children's Privacy
Our services are not directed at children under 18 years of age. We do not knowingly collect data from children. If we learn that we have collected data from a child without parental consent, we will delete it immediately.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes through the app or email. Your continued use of the Platform after changes constitutes acceptance of the revised policy.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
Email: support@myapartmentchef.com